:root{color-scheme:light;--background: #fafaf7;--foreground: #1a1a1a;--muted: #66645f;--line: #dedbd1;--panel: #ffffff;--brick: #8b3a1f;--green: #4a6b3d;--yellow: #a87a1f;--red: #9b2c2c;--black: #1f1f1f;--blue: #1f4f7a;--accent: #c79035}*{box-sizing:border-box}body{margin:0;background:var(--background);color:var(--foreground);scroll-padding-top:176px;font-family:Noto Sans TC,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,textarea{font:inherit}a{color:inherit}.shell{width:min(1180px,calc(100vw - 48px));margin:0 auto;padding:32px 0 56px}.topbar{position:sticky;z-index:10;top:0;display:flex;align-items:flex-end;justify-content:space-between;gap:24px;border-bottom:1px solid var(--line);background:#fafaf7f5;padding:16px 0 20px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.eyebrow{margin:0 0 6px;color:var(--brick);font-size:12px;font-weight:700;letter-spacing:0;text-transform:uppercase}h1,h2,h3,p{margin-top:0}h1{margin-bottom:0;font-size:34px;line-height:1.15}.pageLead{max-width:640px;margin:10px 0 0;color:var(--muted);line-height:1.6}h2{margin-bottom:0;font-size:22px}h3{margin-bottom:0;font-size:16px;line-height:1.35}.tabs{display:flex;gap:8px;flex-wrap:wrap}.tab{display:inline-flex;align-items:center;gap:8px;min-height:38px;padding:0 12px;border:1px solid var(--line);background:var(--panel);text-decoration:none;font:inherit;font-size:14px;color:inherit;cursor:pointer}.tab:hover{background:var(--panel);border-color:var(--brick)}.tab.active,.tab.active:hover{border-color:var(--brick)}.tab span{display:inline-grid;place-items:center;min-width:24px;height:22px;padding:0 7px;background:#f1eee7;color:var(--brick);font-size:12px;font-weight:700}.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:24px 0}.metric{min-height:92px;border:1px solid var(--line);background:var(--panel);padding:16px}.metric span{display:block;color:var(--muted);font-size:13px}.metric strong{display:block;margin-top:8px;font-family:ui-monospace,JetBrains Mono,monospace;font-size:34px;line-height:1}.metric em{display:block;margin-top:10px;color:var(--muted);font-size:13px;font-style:normal}.section{margin-top:28px}.section.compact{max-width:760px}.accountBand{display:grid;grid-template-columns:minmax(180px,.8fr) repeat(2,minmax(0,1fr)) auto;align-items:center;gap:12px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:14px 0}.dashboardSync{display:inline-flex;flex-direction:column;align-items:stretch;gap:4px}.accountActions{display:flex;align-items:center;gap:8px;justify-content:flex-end;flex-wrap:wrap}.dashboardSync .errorText{margin:0;font-size:12px;color:var(--brick)}.accountPill{border:1px solid var(--line);background:var(--panel);padding:12px}.accountPill[data-connected=true]{border-color:#b9c7ac;background:#f4f8ef}.accountPill span{display:block;color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase}.accountPill strong{display:block;margin-top:4px}.accountPill p{margin:4px 0 0;color:var(--muted);font-size:13px;overflow-wrap:anywhere}.dashboardGrid{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:20px;align-items:start}.dashboardContent,.dashboardMain,.dashboardRail{min-width:0}.queueList{display:grid;gap:10px}.queueItem{display:grid;grid-template-columns:112px minmax(0,1fr) 180px;gap:14px;border:1px solid var(--line);background:var(--panel);min-height:112px}.queueStatus{display:flex;flex-direction:column;justify-content:center;gap:8px;padding:14px;border-right:1px solid var(--line)}.queueStatus span{display:inline-flex;width:fit-content;min-height:26px;align-items:center;padding:0 9px;color:#fff;font-size:12px;font-weight:700}.queueItem[data-light=green] .queueStatus span,.riskItem[data-light=green] span{background:var(--green)}.queueItem[data-light=yellow] .queueStatus span,.riskItem[data-light=yellow] span{background:var(--yellow)}.queueItem[data-light=red] .queueStatus span,.riskItem[data-light=red] span{background:var(--red)}.queueItem[data-light=black] .queueStatus span,.riskItem[data-light=black] span{background:var(--black)}.queueStatus strong{color:var(--muted);font-size:13px}.queueBody,.queueAction{padding:14px 0}.workflowLine{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px}.workflowLine span{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;border:1px solid #d8c7a5;background:#fff8e6;color:#735a18;font-family:ui-monospace,JetBrains Mono,monospace;font-size:12px;font-weight:700}.workflowLine strong{color:var(--brick);font-size:14px}.queueAction{display:flex;flex-direction:column;justify-content:space-between;padding-right:14px}.queueAction p{color:var(--muted);font-size:13px;line-height:1.45}.dashboardRail{display:grid;gap:12px;margin-top:28px}.railPanel{border:1px solid var(--line);background:var(--panel);padding:16px}.railPanel h2{margin-bottom:12px}.riskList,.draftMiniList,.trackingList{display:grid;gap:10px}.riskItem{display:grid;grid-template-columns:56px minmax(0,1fr);gap:10px;align-items:start;border-top:1px solid var(--line);padding-top:10px}.riskItem span{display:inline-flex;min-height:24px;align-items:center;justify-content:center;color:#fff;font-size:12px;font-weight:700}.riskItem p,.draftMiniList p{margin-bottom:0;color:var(--muted);font-size:13px;line-height:1.5}.draftMiniList article{border-top:1px solid var(--line);padding-top:10px}.draftMiniList h3,.trackingList h3{margin-top:8px}.trackingList article{border-top:1px solid var(--line);padding-top:10px}.trackingList article>div{display:flex;gap:6px;flex-wrap:wrap}.trackingList p{margin:6px 0 0;color:var(--muted);font-size:13px;line-height:1.5}.workflowStrip{display:grid;grid-template-columns:220px minmax(0,1fr);gap:20px;border-top:1px solid var(--line);padding-top:18px}.workflowStrip ol{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin:0;padding:0;list-style:none}.workflowStrip li{border:1px solid var(--line);background:var(--panel);padding:12px;color:var(--muted);font-size:13px}.sectionHeader{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:12px}.sectionNote{margin-bottom:0;color:var(--muted);font-size:14px}.todoList{display:grid;gap:10px}.todoRow{display:grid;grid-template-columns:8px minmax(0,1fr) 190px;gap:16px;min-height:116px;border:1px solid var(--line);background:var(--panel)}.todoRow[data-selected=true]{border-color:var(--accent);background:#fff8ec;box-shadow:inset 0 0 0 1px var(--accent)}.lightRail{width:8px;height:100%}.todoRow[data-light=green] .lightRail{background:var(--green)}.todoRow[data-light=yellow] .lightRail{background:var(--yellow)}.todoRow[data-light=red] .lightRail{background:var(--red)}.todoRow[data-light=black] .lightRail{background:var(--black)}.todoMain,.todoAction{padding:16px 0}.todoAction{display:flex;flex-direction:column;align-items:flex-start;justify-content:space-between;padding-right:16px;border-left:1px solid var(--line);padding-left:16px}.todoAction p{margin-bottom:12px;color:var(--muted);font-size:13px}.todoTitleLine,.draftHeader{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.provider,.direction{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;background:#f1eee7;color:var(--blue);font-family:ui-monospace,JetBrains Mono,monospace;font-size:12px;font-weight:700;text-transform:uppercase}.direction{color:var(--muted)}.meta{margin:8px 0 12px;color:var(--muted);font-size:14px}.chips{display:flex;flex-wrap:wrap;gap:6px}.chips span{display:inline-flex;align-items:center;min-height:28px;padding:0 9px;border:1px solid var(--line);background:#fbfaf5;font-size:13px}button{min-height:36px;border:1px solid var(--brick);background:var(--brick);color:#fff;padding:0 12px;cursor:pointer;transition:background .2s ease,border-color .2s ease}button:hover,.buttonLink:hover{border-color:#6d2d19;background:#6d2d19}button:disabled{cursor:not-allowed;opacity:.6}.buttonLink,.disabledButton,.secondaryLink{display:inline-flex;align-items:center;justify-content:center;min-height:36px;border:1px solid var(--brick);background:var(--brick);color:#fff;padding:0 12px;text-decoration:none;transition:background .2s ease,border-color .2s ease}.secondaryLink{border-color:var(--line);background:var(--panel);color:var(--foreground)}.secondaryLink:hover{border-color:var(--muted);background:#f1eee7}.disabledButton{pointer-events:none;opacity:.55}.secondaryButton{border-color:var(--line);background:var(--panel);color:var(--foreground)}.secondaryButton:hover{border-color:var(--muted);background:#f1eee7}.draftGrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.reviewGrid{display:grid;grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr);gap:12px}.modalOverlay{position:fixed;z-index:20;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#111316a3}.reviewModal{width:min(1040px,calc(100vw - 24px));max-height:min(780px,calc(100vh - 48px));overflow:auto;border:1px solid var(--line);background:var(--background);padding:20px;box-shadow:0 24px 80px #11131647}.modalHeader{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:8px}.draftPanel{border:1px solid var(--line);background:var(--panel);padding:16px}.draftHeader{align-items:flex-start;min-height:52px}textarea{width:100%;min-height:220px;margin-top:12px;border:1px solid var(--line);background:#fffefa;color:var(--foreground);padding:12px;line-height:1.6;resize:vertical}input{width:100%;min-height:42px;margin-top:8px;border:1px solid var(--line);background:#fffefa;color:var(--foreground);padding:10px 12px;font:inherit}.fieldLabel{display:block;margin-top:14px;color:var(--muted);font-size:13px;font-weight:700;text-transform:uppercase}.messageMeta{display:grid;gap:8px;margin:12px 0}.messageMeta div{display:grid;grid-template-columns:88px minmax(0,1fr);gap:10px}.messageMeta dt{color:var(--muted);font-size:13px}.messageMeta dd{margin:0;overflow-wrap:anywhere}.messageBody{max-height:360px;overflow:auto;border:1px solid var(--line);background:#fffefa;padding:12px;color:var(--foreground);font-family:inherit;font-size:14px;line-height:1.6;white-space:pre-wrap}.compactBody{max-height:180px;font-size:13px}.aiInputDetails{margin-top:12px;border:1px solid var(--line);background:#fbfaf5;padding:14px}.aiInputHeader{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:16px}.aiInputHeader h4{margin:0 0 6px;font-size:18px}.aiInputHeader p{margin:0;color:var(--muted);line-height:1.5}.aiGenerateButton{min-width:170px;min-height:42px;white-space:nowrap}.providerTabs{display:flex;gap:4px;margin:12px 0 0;border-bottom:1px solid var(--line)}.providerTab{flex:1;display:flex;flex-direction:column;gap:2px;align-items:flex-start;padding:8px 10px;border:1px solid var(--line);border-bottom:none;background:transparent;color:var(--foreground);cursor:pointer;text-align:left}.providerTab:hover{background:#fbfaf5}.providerTab[data-active=true]{background:var(--panel);border-color:var(--accent, 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0;overflow-wrap:anywhere;font-weight:700}.confirmBar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:12px;color:var(--muted);font-size:13px}.sendConfirmLabel{display:flex;align-items:center;gap:8px;color:var(--ink);font-weight:700}.sendConfirmLabel input{inline-size:18px;block-size:18px;accent-color:var(--red)}.auditList{margin:0;padding-left:20px;color:var(--muted);line-height:1.8}.safetyGrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.safetyPanel,.mailConnectionPanel,.emptyState,.notice,.adminSetupNotice{border:1px solid var(--line);background:var(--panel)}.safetyPanel{min-height:138px;padding:16px}.safetyPanel p{margin:10px 0 0;color:var(--muted);line-height:1.6}.mailConnectionPanel{display:flex;justify-content:space-between;gap:24px;padding:18px}.mailActions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.providerBlock+.providerBlock{margin-top:14px}.notice,.emptyState{margin-top:12px;padding:14px 16px;color:var(--muted)}.successNotice{border-color:#b9c7ac;background:#f4f8ef;color:var(--green)}.errorNotice{border-color:#ddb8b8;background:#fff4f4;color:var(--red)}.compactNotice{margin-top:10px;padding:10px 12px;font-size:13px}.adminSetupNotice{display:grid;grid-template-columns:minmax(0,1fr) minmax(280px,.9fr);gap:18px;margin-top:12px;padding:16px;border-color:#ddb8b8;background:#fff8f8}.adminSetupNotice h3{margin-bottom:8px}.adminSetupNotice p,.adminSetupNotice ol{margin-bottom:0;color:var(--muted);line-height:1.7}.adminSetupNotice ol{margin-top:0;padding-left:20px}code{font-family:ui-monospace,JetBrains Mono,monospace;font-size:.92em;background:#f1eee7;padding:2px 4px}@media(max-width:1100px){.dashboardGrid{grid-template-columns:1fr}.dashboardRail{margin-top:0}.accountBand{grid-template-columns:repeat(2,minmax(0,1fr))}.accountBand>:first-child{grid-column:1 / -1}.accountBand .dashboardSync,.accountBand .accountActions,.accountBand .buttonLink,.accountBand .secondaryLink{width:100%}}@media(max-width:840px){.shell{width:min(100vw - 24px,1180px);padding-top:20px}.topbar,.sectionHeader{align-items:flex-start;flex-direction:column}.topbar{max-height:86vh;overflow:auto}.kpis,.draftGrid,.reviewGrid,.safetyGrid,.dashboardGrid,.accountBand,.workflowStrip,.workflowStrip ol{grid-template-columns:1fr}.dashboardRail{margin-top:0}.queueItem{grid-template-columns:1fr}.queueStatus{border-right:0;border-bottom:1px solid var(--line)}.queueBody,.queueAction{padding:14px}.mailConnectionPanel{align-items:flex-start;flex-direction:column}.adminSetupNotice{grid-template-columns:1fr}.modalOverlay{align-items:stretch;padding:12px}.reviewModal{max-height:calc(100vh - 24px)}.modalHeader{flex-direction:column}.aiInputHeader,.aiFieldGrid{grid-template-columns:1fr}.aiGenerateButton{width:100%}.todoRow{grid-template-columns:8px minmax(0,1fr)}.todoAction{grid-column:2;border-left:0;border-top:1px solid var(--line);padding:12px 16px 16px 0}}@media(max-width:1100px){.reviewGrid{grid-template-columns:1fr}}.casesFilters{display:flex;flex-wrap:wrap;gap:12px;margin:0 0 20px;padding:16px;border:1px solid var(--line);background:var(--panel)}.casesFilters label{display:flex;flex-direction:column;gap:6px;color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.casesFilters select{min-width:140px;min-height:38px;border:1px solid var(--line);background:#fffefa;color:var(--foreground);padding:8px 10px;font:inherit;font-weight:500;text-transform:none;letter-spacing:0}.casesList{display:grid;gap:12px;margin:0;padding:0;list-style:none}.casesList>li{border:1px solid var(--line);background:var(--panel)}.casesList>li>a{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"title pills" "meta meta";gap:12px 20px;padding:16px 20px;text-decoration:none;color:inherit}.casesList>li:hover>a{background:#fbfaf5}.casesList .caseTitle{grid-area:title;display:flex;flex-direction:column;gap:4px;min-width:0}.casesList .caseTitle strong{font-size:16px;font-weight:700;overflow-wrap:anywhere}.casesList .caseTitle .caseSub{color:var(--muted);font-size:13px}.casesList .casePills{grid-area:pills;display:flex;align-items:center;gap:8px;flex-shrink:0}.casesList .caseMeta{grid-area:meta;display:flex;flex-wrap:wrap;align-items:center;gap:14px;color:var(--muted);font-size:13px}.casesList .caseMeta time{font-variant-numeric:tabular-nums}.unassignedList{display:grid;gap:8px;margin:0;padding:0;list-style:none}.unassignedList>li{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 14px;padding:14px 16px;border:1px solid var(--line);background:var(--panel)}.unassignedList strong{font-weight:700;overflow-wrap:anywhere}.unassignedList span{color:var(--muted);font-size:13px}.unassignedList time{align-self:center;color:var(--muted);font-size:13px;font-variant-numeric:tabular-nums}.slaPill{display:inline-flex;align-items:center;height:24px;padding:0 10px;color:#fff;font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.slaPill.sla-green{background:var(--green)}.slaPill.sla-yellow{background:var(--yellow)}.slaPill.sla-red{background:var(--red)}.slaPill.sla-black{background:var(--black)}.riskPill{display:inline-flex;align-items:center;height:24px;padding:0 10px;border:1px solid var(--line);background:#fff8e6;color:#735a18;font-family:ui-monospace,JetBrains Mono,monospace;font-size:11px;font-weight:700;letter-spacing:.04em}.riskPill[data-risk=NONE]{background:var(--panel);color:var(--muted)}.caseHero{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px 24px;align-items:start;margin-top:16px;margin-bottom:24px;padding:20px;border:1px solid var(--line);background:var(--panel)}.caseHero h1{margin:0;font-size:22px;line-height:1.3;overflow-wrap:anywhere}.caseHero .caseHeroSub{margin-top:6px;color:var(--muted);font-size:14px}.caseHero .caseHeroPills{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}.caseHero .caseHeroFooter{grid-column:1 / -1;display:flex;flex-wrap:wrap;gap:8px 18px;margin-top:4px;padding-top:12px;border-top:1px solid var(--line);color:var(--muted);font-size:13px}.caseHero .caseHeroFooter strong{color:var(--foreground);font-weight:600}.backLink{display:inline-block;margin-bottom:12px;color:var(--brick);font-size:13px;font-weight:600;text-decoration:none}.backLink:hover{text-decoration:underline}.timeline{list-style:none;margin:0;padding:0;display:grid;gap:0}.timelineItem{display:grid;grid-template-columns:130px 130px minmax(0,1fr);align-items:start;gap:14px;padding:12px 0;border-bottom:1px solid var(--line);font-size:13px}.timelineItem:last-child{border-bottom:0}.timelineItem time{color:var(--muted);font-variant-numeric:tabular-nums}.timelineItem .kind{display:inline-flex;align-items:center;height:22px;padding:0 8px;align-self:start;background:var(--panel);border:1px solid var(--line);color:var(--foreground);font-family:ui-monospace,JetBrains Mono,monospace;font-size:11px;font-weight:700;letter-spacing:.04em}.timelineItem.timeline-pa11_memo_sent .kind,.timelineItem.timeline-PA11_MEMO_SENT .kind{border-color:var(--yellow);background:#fff8e6;color:#735a18}.timelineItem.timeline-pa11_reply .kind,.timelineItem.timeline-PA11_REPLY .kind{border-color:var(--green);background:#eef3ea;color:#2f4a26}.timelineItem .payload{color:var(--foreground);overflow-wrap:anywhere}.messageList{list-style:none;margin:0;padding:0;display:grid;gap:0}.messageList>li{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:6px 14px;align-items:center;padding:14px 0;border-bottom:1px solid var(--line)}.messageList>li:last-child{border-bottom:0}.messageList strong{font-weight:700;overflow-wrap:anywhere}.messageList .direction{display:inline-flex;align-items:center;height:22px;padding:0 8px;border:1px solid var(--line);background:var(--panel);color:var(--muted);font-family:ui-monospace,JetBrains Mono,monospace;font-size:11px;font-weight:700}.messageList .messageMetaLine{grid-column:1 / -1;display:flex;flex-wrap:wrap;gap:12px;color:var(--muted);font-size:13px}.attachmentBadge{display:inline-flex;align-items:center;height:22px;padding:0 8px;border:1px solid var(--line);background:var(--panel);color:var(--muted);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}.attachmentBadge.attachment-ready{border-color:var(--green);background:#eef3ea;color:#2f4a26}.attachmentBadge.attachment-missing{border-color:var(--red);background:#fbecea;color:#7a1f1f}.attachmentBadge.attachment-needs_review{border-color:var(--yellow);background:#fff8e6;color:#735a18}.noteList{list-style:none;margin:16px 0 0;padding:0;display:grid;gap:8px}.noteList>li{padding:12px 14px;border:1px solid var(--line);background:var(--panel)}.noteList p{margin:0 0 4px;white-space:pre-wrap;overflow-wrap:anywhere}.noteList time{color:var(--muted);font-size:12px;font-variant-numeric:tabular-nums}@media(max-width:720px){.casesList>li>a{grid-template-columns:1fr;grid-template-areas:"title" "pills" "meta"}.casesList .casePills{justify-content:flex-start}.timelineItem{grid-template-columns:1fr;gap:4px}.timelineItem time{order:0}.timelineItem .kind{order:1;justify-self:start}.timelineItem .payload{order:2}.messageList>li{grid-template-columns:1fr;align-items:start}.caseHero{grid-template-columns:1fr}.caseHero .caseHeroPills{justify-content:flex-start}}.attachmentBanner{margin:12px 0;border-width:2px}.attachmentBanner.warningNotice{border-color:#c8b98f;background:#fff8e6;color:#735a18}.attachmentNone{color:var(--muted)}.attachmentSummaryList{display:grid;gap:4px;margin:0;padding:0;list-style:none}.attachmentSummaryList.attachmentExtras{margin-top:4px;padding-top:4px;border-top:1px dashed var(--line)}.attachmentRow{display:grid;grid-template-columns:16px 1fr auto;align-items:baseline;gap:8px;font-size:13px}.attachmentRow>span:first-child{font-weight:700;text-align:center}.attachmentRow.attachment-present>span:first-child{color:var(--green)}.attachmentRow.attachment-missing>span:first-child{color:var(--red)}.attachmentRow.attachment-missing .attachmentName{color:var(--red);font-weight:600}.attachmentRow.attachment-extra,.attachmentRow.attachment-extra>span:first-child,.attachmentRow.attachment-actual{color:var(--muted)}.attachmentName{overflow-wrap:anywhere}.attachmentActualName{color:var(--muted);font-family:ui-monospace,JetBrains 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